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Privacy policy

When you use the EXCHANGES Cross-border Mall service provided by Zhangzhou Flexible Supply Chain Service Co., Ltd., we may request you to provide personal information. The Mall will use such information in accordance with this Privacy Policy.
You are not obligated to provide the personal information we request. However, in many cases, if you choose not to provide it, we will be unable to offer you our products or services, nor will we be able to address any issues you encounter.
Below are examples of the types of personal information the Mall may collect and how we may use such information.

II. What Personal Information We Collect

When you create an account, purchase products, download software updates, or contact us, we may collect various types of information, including your name, mailing address, telephone number, email address, and communication preferences.
When you use the Mall to purchase goods or gift cards, the Mall may collect information related to the aforementioned individuals that you provide, such as their names, mailing addresses, email addresses, and telephone numbers.
The Mall will use such information to fulfill your requests, provide relevant products or services, or achieve anti-fraud purposes.
In certain jurisdictions, we may be required by law to request users to provide government-issued identification documents, but this is limited to a small number of situations, such as customs declaration.

IV. How We Use Your Personal Information

We will promptly notify you of the latest product releases, software updates, and event previews. If you do not wish to be included in our mailing list, you may opt out at any time by updating your preference settings.
We may use your personal information (e.g., email address or mobile phone number) to verify and confirm user identity.
We may use personal information to send important notifications, such as order-related information about your purchases. Since this information is crucial for communication between you and the Mall, you cannot opt out of receiving such notifications.
We will also use personal information for internal purposes such as auditing, data analysis, and research, to improve the Mall’s products, services, and communication with customers.
Our system integrates SDKs including cn.jpush.android (JPush), com.huawei.hms (Huawei Push Kit), com.alipay (Alipay; Alipay Transit Code; Alipay Zhima Credit Real-name Authentication; Zhima Certification), and com.tencent.bugly (Bugly). These SDKs will push messages to you through the APP to send the latest system notifications.

V. Collection and Use of Non-Personal Information

We also collect data that cannot be directly linked to any specific individual on its own. We may collect, use, transfer, and disclose non-personal information for any purpose.
Below are examples of non-personal information we may collect and how we may use such information.
We collect information such as occupation, language, postal code, area code, unique device identifier, referral URL, location, and the time zone of the user when using the product. This helps us better understand customer behavior and improve our products, services, and advertising campaigns.
We collect information related to customer activities on our website. We aggregate this information to help us provide more useful information to customers and understand which parts of our website, products, and services are of the greatest interest to them. For the purposes of this Privacy Policy, aggregated data is deemed non-personal information.
We may collect and store detailed information about how you use our services, including search queries. Such information may be used to improve the relevance of the results provided by our services. Such information typically does not include your IP address, except in the following rare cases: when we need to ensure the quality of services provided over the Internet.

VI. Cookies and Other Technologies

The Mall, or its emails and advertisements, may use Cookies and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our website people visit, measure and improve the effectiveness of advertisements and web searches.
We treat information collected through Cookies and other technologies as non-personal information. However, if local laws regard Internet Protocol (IP) addresses or similar identifying markers as personal information, we will also treat such identifying markers as personal information.
Similarly, for the purposes of this Privacy Policy, when non-personal information is combined with personal information, we treat the combined information as personal information.
Like most Internet services, we also automatically collect certain information and store it in log files. Such information includes IP address, browser type and language, operating system, date/time stamp, etc.
We use this information to understand and analyze trends, manage the website, understand user behavior on the website, improve our products and services, and collect aggregate demographic information about our user base. The Mall may use such information for our marketing and advertising services.
Pixel tags enable us to send emails in a format readable by customers and inform us whether the emails have been opened. We may use this information to reduce or stop sending emails to customers.

VII. Others

The Mall may be required to disclose your personal information in response to laws, legal procedures, litigation, or requests from public authorities and government agencies within or outside your country of residence.
We may also disclose information about you if we determine that disclosure is necessary or appropriate for matters related to national security, law enforcement, or other matters of public importance.
We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users.
In addition, in the event of restructuring, merger, or sale, we may transfer all personal information we collect to the relevant third party.
Protection of Personal Information
The Mall attaches great importance to the security of your personal information. The Mall uses encryption technologies such as Transport Layer Security (TLS) to protect your personal information during transmission.
When the Mall stores your personal data, we use computer systems with limited access rights, which are deployed in facilities protected by physical security measures.
Your account password is stored in encrypted form, even when we use third-party storage space.

VIII. Privacy Questions

If you have any questions or concerns about the Mall’s Privacy Policy or data processing practices, or wish to file a complaint regarding potential violations of local privacy laws, please contact us. You may contact us at any time by calling the Mall’s support phone number.
When we receive privacy-related questions or access/download requests, we will classify the contacts and seek to resolve the specific issues or concerns you raise. If your question involves a significant matter, we may request you to provide additional information. All contacts who submit significant questions will receive a response.
If you are not satisfied with the response you receive, you may refer your complaint to the relevant regulatory authority in your jurisdiction. If you consult us, we will provide information about relevant complaint channels that may be applicable based on your specific situation.
The Mall may update its Privacy Policy at any time. If we make material changes to the Privacy Policy, we will post a notice and the updated Privacy Policy on the company website.

Permission Explanation

<android.permission.WRITE_EXTERNAL_STORAGE>: This permission allows access to files on the user’s SD card. With the user’s authorization, it is used for modifying avatars in the personal center and contacting customer service to inquire about product information before making a purchase.
<android.permission.CAMERA>: This permission enables access to the camera. With the user’s authorization, it is used for modifying avatars in the personal center, contacting customer service to inquire about product information before making a purchase, and scanning QR codes on the homepage to participate in product promotion activities such as price-cutting and group-buying.
<android.permission.RECORD_AUDIO>: This permission allows audio recording. With the user’s authorization, it is used for sending voice messages to customer service to inquire about product information before making a purchase.